Customer support
Operators, conversation handling, shared context, and one place to communicate with users.
Business
Prime Messaging for teams, support, and work communication
Prime Messaging is not limited to personal conversations. The product foundation supports shared media, groups, fast calls, customer communication, and lightweight team workflows.
Internal teams
Project groups, call flows, shared content, visible updates, and fast collaboration threads.
Media and documents
Photos, videos, documents, and links accessible directly from the group or chat profile.