Getting started
Prime Messaging is designed so you can install the app, sign in, open a chat, and start talking right away without a complicated setup flow.
First launch
Check notification, microphone, and camera permissions if you plan to use calls and voice messages.
Navigation
The main product areas are chats, contacts, calling, profiles, and group or channel pages.
What is supported
Personal chats, groups, channels, offline messaging, media, files, voice notes, and internet calls.
If something does not open
Check connectivity, reopen the app, and make sure you are using the latest available version.
Offline messaging
Offline messaging is one of the main Prime Messaging features. It helps conversations continue when the network is weak, unstable, or temporarily unavailable.
- You can keep writing even when the connection is poor.
- Messages are designed to move through the conversation flow as connectivity returns.
- If a message seems delayed, first check network recovery and app resume behavior.
Account and profile
In Prime Messaging, your profile helps people recognize and trust who they are talking to: display name, username, profile photo, status, and contact options all matter.
- Keep your username and profile photo updated so others can find you more easily.
- If Sign in with Apple is used, make sure your Apple account and permissions are active.
- If sign-in fails, try reopening the app and signing in again on a stable connection.
Notifications
Reliable push delivery depends on notification permissions, valid device registration, current tokens, and correct routing into the app.
Pushes do not arrive
Check device permissions, token registration, and network state.
Tap opens the wrong screen
Review notification routing and make sure the notification opens the right chat or call.
App hangs after resume
This usually points to app resume timing, delayed route data, or a stale app state after backgrounding.
Calls and audio
Internet calls depend on permissions, audio session activation, device audio routing, and stable signaling between participants.
- Make sure microphone permission is allowed on the device.
- If a call stays on connecting, check network quality and try again.
- If there is no microphone audio, inspect audio routing and call permissions.
- If a call ends unexpectedly, reconnect once and verify both devices are online.
Media and files
Prime Messaging supports photos, videos, documents, links, and voice notes. Shared content can be accessed from the chat stream and from dedicated media sections inside group or contact profiles.
- If media layout looks wrong, check whether the app is on the latest version.
- If videos load slowly, test the same media again after the first load to compare cache behavior.
- If voice messages lag when a chat opens, restart the app and try again on a stable connection.
Security
For account safety, permissions, sessions, and trust-related product behavior, use the dedicated Security page alongside this Help Center.
Contact support
If you need help, enter your email address and describe the issue. Your request will be sent to our support inbox so it can be reviewed directly.